What grocery leaders in KSA need from a modern retail core

Most grocery chains run into the same challenges as they scale:

• Price and promotion integrity across stores and channels

• Real-time inventory accuracy for replenishment and availability

• Fast, consistent checkout experiences

• Unified loyalty and customer engagement

• Reliable financial postings and audit-ready reporting

A unified system is not a “nice to have” in grocery—it is foundational to margin protection and scalable operations.

Why LS Central + Business Central fits supermarkets and hypermarkets

1) POS + ERP unification (one system of record)

When POS and ERP are natively aligned, retail transactions flow into finance, inventory, and reporting without manual workarounds or delayed integrations. This supports tighter control over:

• Gross margin and discounting discipline

• Inventory movement and shrink visibility

• Store-level performance reporting and faster close

2) Multi-store governance with store-level execution

LS Central is commonly selected to support chain operations where head office controls item master, pricing, promotions, and reporting—while stores execute with consistent rules and near-real-time synchronization.

LS Pay: payments designed for retail scale

Payments are no longer an isolated “terminal” topic. Retailers need secure, consistent payment experiences that work across their estate and (where relevant) across channels.

LS Retail describes LS Pay as payment processing software/EFT that helps retailers accept all types of payments, enable faster, more secure transactions, and keep a preferred Payment Service Provider (PSP) consistent across channels. LS Retail
LS Retail’s product documentation also positions LS Pay as an integrated EFT solution for retail/hospitality platforms (including LS Central). LS Central Help

Why this matters in grocery:

• Higher checkout throughput (reduced queue friction)

• Reduced payments fragmentation across branches

• Better linkage between payment actions and retail transactions for control and reporting

LS Retail “enhancers” that elevate grocery performance

Beyond core POS and ERP, grocery retailers typically gain incremental value by operationalizing the LS Retail ecosystem capabilities (based on roadmap priorities). Novasoft’s LS Central practice highlights LS enhancers such as LS Activity, LS Insight, LS Recommend, LS Pay, and LS BI. Novasoft

In practical grocery terms, these types of enhancers support outcomes like:

• Better customer engagement and personalization

• Stronger analytics and operational insight

• More disciplined execution of promotions and loyalty strategies

Case study spotlight: aswaaq (UAE) — unified stores + eCommerce + loyalty on LS Central

A regionally relevant reference from the LS Retail customer stories is aswaaq. LS Retail states that aswaaq operates mega marts, supermarkets, and an eCommerce store, and that all channels (including eCommerce) run on LS Central, which is also used to manage loyalty. LS Retail also notes aswaaq’s move toward fully automated cashierless smart stores. LS Retail

What this demonstrates for grocery leaders in KSA

• Unified in-store + online operations anchored on one retail core

• Loyalty and customer experience managed consistently across channels

• A scalable platform that can support evolving store formats over time LS Retail

Why Novasoft for LS Central + Business Central in Saudi Arabia

1) A specialized LS Retail partner for grocery

LS Retail’s partner listing for Novasoft notes a focus on grocery and supermarkets and highlights implementation experience with LS Central and Business Central. LS Retail

2) Two decades of implementation experience

Novasoft’s consulting team brings two decades of experience implementing LS Retail and Dynamics 365 solutions, applying proven governance, cutover discipline, training, and stabilization—especially critical in grocery where uptime and operational continuity are non-negotiable.

3) Regional reference customers (relevant grocery delivery experience)

In addition to global LS Retail case studies, Novasoft can cite similar delivery experience with regional customers such as:

• Jazera Supermarket

• City Flower

• Istanbul Foodstuff

• Bismi, and other reputed brands in GCC

(References and detailed scope/outcomes can be shared subject to customer approvals and standard reference processes.)

Novaapps on Microsoft AppSource: accelerators for automation and compliance

Novasoft publishes certified apps (“Novaapps”) for Dynamics 365 Business Central and LS Central on Microsoft AppSource, positioned to support operational automation and compliance-driven requirements. Novasoft

This approach helps retailers extend capability without heavy custom code—accelerating time-to-value and supporting maintainability.

Request a Rapid Assessment

If you operate grocery stores, supermarkets, or hypermarkets in Saudi Arabia and want to reduce system fragmentation while improving execution, Novasoft can run a Rapid Assessment for LS Central on Dynamics 365 Business Central (including LS Pay and relevant Novaapps accelerators).

In the Rapid Assessment, we will:

• Review your current POS, ERP, payments, and integrations landscape

• Map your operating model across stores, head office, and eCommerce (if applicable)

• Identify quick wins for pricing/promotions, replenishment, and store operations

• Provide a recommended solution blueprint (LS Central + Business Central + LS Pay + extensions)

• Share an indicative implementation approach and rollout plan (pilot/phased/big-bang)

Connect with our team at sales@novasoft.sa